The 360IT Blog

360IT Partners’ print and electronic newsletters, archived here for your convenience

Turn hold time into gold by enhancing your VoIP on hold messages
VoIP

Turn hold time into gold by enhancing your VoIP on-hold messages

For many businesses, Voice over Internet Protocol (VoIP) on-hold messages are an afterthought — a necessary evil to fill the silence while customers wait. But did you know that wait times could be transformed into powerful marketing tools? By carefully crafting VoIP on-hold messages, you can keep your customers engaged and enhance their overall experience.

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Why softphones are the perfect business communication solution
VoIP

Why softphones are the perfect business communication solution

Are you searching for a communication solution that’s as dynamic as your business environment? Softphones emerge as a compelling contender, offering a host of features tailored to meet the unique needs of modern enterprises. From enhanced mobility to cost savings, softphones present a comprehensive solution ideal for businesses wanting to elevate their communication strategies. In

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5 Security measures you need for VoIP
VoIP

5 Security measures you need for VoIP

Businesses are increasingly relying on Voice over Internet Protocol (VoIP) systems due to their cost-effectiveness and enhanced features. However, VoIP systems are not without security risk — these systems are also a potential entry point for cyberattacks. VoIP’s vulnerability to cyberattacks therefore requires stringent security measures. To safeguard your VoIP phones, we recommend implementing the following

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Unified communications: Top advantages for SMBs
VoIP

Unified communications: Top advantages for SMBs

If you want to streamline your company’s operations, unified communications (UC) might be the solution you’re searching for. UC offers numerous benefits to your business’s information system, many of which you may not know. In this article, we highlight how your business can harness cost-effective UC solutions to drive growth. Unified communications defined Unified communications

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Leveraging AI to revolutionize business communications
VoIP

Leveraging AI to revolutionize business communications

Having implemented Voice over Internet Protocol (VoIP) for increased efficiency and cost savings, the next step for many businesses is to explore the power of AI-powered VoIP. This advanced technology leverages artificial intelligence (AI) to further enhance the user experience and optimize telecommunications operations. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into

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Understanding the costs of owning a VoIP system
VoIP

Understanding the costs of owning a VoIP system

If you’re looking to upgrade your communication solution without burning a hole in your pocket, switching to Voice over Internet Protocol (VoIP) systems may be a wise decision. But, as with any business investment, you need to truly understand the costs involved in making this shift. In this blog, we’ll break down the costs of

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VoIP softphones vs. hardphones: Guide to VoIP phone systems
VoIP

VoIP softphones vs. hardphones: Guide to VoIP phone systems

Voice over Internet Protocol (VoIP) is among the most important tools for remote or hybrid work. Nowadays, companies can choose between VoIP softphones and headphones. This article will discuss what you need to know about these two VoIP options. VoIP softphones VoIP softphones are software programs that enable you to make and receive calls on

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Safeguard your business VoIP against TDoS: A quick guide
VoIP

Safeguard your business VoIP against TDoS: A quick guide

Voice over Internet Protocol (VoIP) provides organizations with many advantages, including improved call quality, better scalability and mobility, and lower costs. However, VoIP is also vulnerable to unique threats such as telephony denial-of-service (TDoS) attacks, which can have devastating consequences for any business. By recognizing and understanding TDoS attacks, you can better safeguard your VoIP

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Top 6 VoIP trends for 2024
VoIP

Top 6 VoIP trends for 2024

VoIP has delivered incredible changes, not just to the telecommunications industry but to the business landscape in general. By combining flexible features with cost-effective communication solutions, VoIP is quickly replacing traditional phone lines in the workplace. Thanks to advances in AI integration and cloud computing, as well as new ways of applying the technology, 2024

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4 Questions to improve VoIP efficiency for the holidays
VoIP

4 Questions to improve VoIP efficiency for the holidays

The holiday season brings with it an unavoidable challenge: the substantial increase in phone traffic that has the potential to overpower even the most extensive VoIP (Voice over Internet Protocol) systems. To prevent your system and employees from being swamped by the influx of customer calls, it becomes essential to optimize your VoIP system meticulously.

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7 Tips to prevent VoIP downtime and ensure business continuity
VoIP

7 Tips to prevent VoIP downtime and ensure business continuity

Voice over Internet Protocol (VoIP) phone systems have become vital for business operations, so any downtime can have a significant impact on your organization. It’s therefore crucial to reduce the risk of VoIP system failure. Here are seven ways you can do so. Choose a reliable VoIP service provider Not all VoIP service providers offer

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