The 360IT Blog

360IT Partners’ print and electronic newsletters, archived here for your convenience

VoIP

A quick guide to VoIP Quality of Service

Every business is looking for ways to save money and improve their bottom line. Because of this, many are turning to Voice over Internet Protocol (VoIP) as it offers a number of features and benefits that can help reduce costs while improving communication. However, not all VoIP providers are created equal. When choosing a VoIP

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VoIP

Tips for moving your business’s UC system to the cloud

Migrating your unified communications (UC) systems to the cloud can offer many benefits for your business. Perhaps the most obvious one is the increased scalability that comes with cloud-based solutions. This means you can quickly and easily add more users or bandwidth as your needs grow. You can also take advantage of augmented security features

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VoIP

What you need to know about VoIP theft of service

Did you know that theft of service is one of the most common types of fraud that affects Voice over Internet Protocol (VoIP) phone systems? VoIP theft of service is a serious issue that impacts businesses’ VoIP networks and can result in significant financial losses. In this article, we will discuss what VoIP theft of

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VoIP

How softphones improve business performance

When working remotely, there are many tools you can use to communicate with your colleagues and clients. You have email, analog phone calls, internal discussion forums, and issue tracking software. However, if you want to dramatically improve business performance, softphones are the way to go. Here are just a few of their benefits for your

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VoIP

Keep callers on the line by using these VoIP features

Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use

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VoIP

Microsoft Teams vs. Google Meet: Which should you pick?

If you’re looking for a way to connect your remote or hybrid team, you can’t go wrong with Microsoft Teams and Google Meet, two of the most popular digital communication platforms today. Each offers a robust set of features that make communication among colleagues, as well as with clients and business partners, easier and more

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VoIP

Discover the best VoIP service for your business

Gone are the days when companies had to spend a lot of money on long-distance phone calls to clients and partners. Thanks to Voice over Internet Protocol (VoIP), you can now place and receive calls for free or a minimal fee. In this blog, we will tackle the different VoIP services to help you choose

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VoIP

Tips to optimize your VoIP systems for the holidays

Many customer-facing businesses often experience a surge in customer calls during the holidays. It’s therefore important that your Voice over Internet Protocol (VoIP) phone systems are capable of handling the increased network demands and activity during one of the busiest times of the year. To ensure customer satisfaction during the holidays, here’s how you can

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VoIP

5 Signs of a VoIP system security breach

Voice over Internet Protocol (VoIP) phone systems are game-changing, allowing users to make and receive calls from virtually anywhere with an internet connection. Unfortunately, they’re not completely safe from cyberthreats. If you have a VoIP phone system, watch out for these five signs that it is being hacked. 1. Irregularities in your call history If

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VoIP

5 Steps for securing your VoIP systems

A reliable, efficient, and effective telecommunications system is critical to your ability to generate and nurture leads, communicate with vendors, and provide top-notch customer service. If that system were to break down, even for just a day, you could suffer significant losses in productivity, profits, and customer trust. For this reason, you should secure your

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VoIP

Computing the ownership cost of a VoIP system

Voice over Internet Protocol (VoIP) systems are tried and tested tools for business agility and continuity, so it’s no wonder that many companies use them. But they also come with ownership costs that you should anticipate. Read on to learn more. Upfront costs Upfront costs are largely determined by the manner in which you acquire

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VoIP

Why call recording is advantageous for businesses

It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality. In turn, you can reap the following

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