Why We’re Different
Our specialty is computer support, network services and IT consulting serving companies throughout Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News, Williamsburg, and York County
- You Can Expect a Timely Response.
- Competent Repairs.
- We Talk Like You Do.
- Your Satisfaction Is Paramount.
- IT Surprises Are Old News.
- We Have A Dedicated Professional Services Team.
- Accurate Invoicing.
- We Take Complete Ownership Of Your IT Problems.
- We Are A Team That Provides Continuity For Yours.
- We Care.
Our Customer Service Coordinator will set realistic expectations. Our in-house problem solvers will address your computer support problem, often on the same day of your request.
Your business up-time is important. You can count on our team to get you back up and running ASAP.
Expect PLAIN ENGLISH. You won't be made to feel stupid by any technical talk from our IT support specialists.
Our team is designed to partner with you on your technology journey. Earning your trust is the key to lasting satisfaction. Even when we experience challenges, you can expect us to get the situation corrected and make necessary changes in process.
Your network and data will be closely monitored and our team will communicate with you ahead of time when changes need to be made. Part of being Proactive means discussing potential risks along with a proposed solution in detail before a ‘fire drill.’
What does this mean? It means ALL projects flow through a Solutions Architect and then to a Project Manager during implementation. This ensures the successful completion of technology projects according to the pre-determined scope of work and budget.
Your monthly invoice is sent after a checks and balances process is completed to insure accuracy. There will be no billing surprises because your IT services above and beyond your monthly service agreement will be pre-approved by you.
Dealing with IT problems out of your control is frustrating. This often results in “finger pointing” as to who is truly responsible for resolution. We take full ownership of our client’s IT problems as their advocate and work diligently with third party vendors to get a resolution as quickly as possible.
No one person can do it all, our team is delegated into departments that back one another up and work from a shared knowledge base which is updated daily. This allows time for team members to be out of the office for vacation or illness without a decrease in service delivery to our clients.
Our team is carefully selected to be a part of a work family that supports your work family. We understand that we play a part in the overall success of our regions small to medium size businesses and that gives us a sense of purpose for how we care for our clients and their technology.